Client Information & Privacy

Accessing Your Records

Under Texas law, you have the right to request copies of your health care records. To do so, please contact our office by email or phone, or complete a records request form. We will respond within required timelines and in accordance with applicable privacy laws (including HIPAA).

Contacting Your Licensing Authority

If you have questions about licensure or professional standards, you may contact the Texas Behavioral Health Executive Council (BHEC), which oversees licensure for psychologists and related professionals in Texas.

Website: https://bhec.texas.gov
Phone: (800) 821-3205 or (512) 305-7700
Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701

Filing a Consumer Complaint

If you wish to file a consumer complaint, the Texas Office of the Attorney General’s Consumer Protection Division handles complaints about protected health information and related rights.

Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Consumer Protection Hotline: (800) 621-0508
Mailing Address: PO Box 12548, Austin, TX 78711-2548

Cost Transparency & Good Faith Estimate

Under the No Surprises Act, clients who are not using insurance have the right to receive a Good Faith Estimate of expected charges for psychotherapy services. This estimate outlines the anticipated cost of services and is available upon request or will be provided prior to the start of services.

The Good Faith Estimate is not a bill and does not require you to receive services. Actual charges may vary based on the number of sessions, the type of services provided, and your individual needs. If you have questions about fees or would like to request a Good Faith Estimate, please contact the practice.